Office Hours All of our offices are open Monday through Friday from 8:00 am to 5:00 pm. On weekdays the phones will turn on at 8:30 am. We are closed from 12:30 pm to 1:30 pm for lunch. Our Laurel office is open on both Saturday and Sunday mornings by appointment only for sick and newborn visits. On Saturday our phones open at 8:00 am and on Sunday at 8:30 am to get advice or to schedule a same-day appointment. We do not have walk-in hours on the weekend.
Scheduling an Appointment All visits (including weekend sick visits) are by appointment except for weekday early morning walk-in visits (see below). You can schedule appointments by phone or through the patient portal (see below). Well child visits are generally scheduled several weeks in advance, and sick visits are usually scheduled the day before or on the same day. We will do our best to accommodate your request for a specific provider. Please make an appointment for each child you wish to be seen.
*Missed appointment fee* If you are unable to keep an appointment, please let us know as soon as possible so that another patient can be given that time slot. As of December 1, 2010, you will be charged a $25 fee if you miss your child's appointment or cancel less than 24 hours in advance. If you have appointments scheduled for more than one child and they all miss their appointments, you will be charged $25 for each child's missed appointment.
Walk-In Appointments We have walk-in hours for sick visits in all 3 of our offices Monday through Friday at 8:00 am only. You must be signed in by 8:15 am. We do not have walk-in hours on Saturday, Sunday or holidays (e.g. New Year's day or day after Thanksgiving).
After Hours One of our physicians is always on call when the office is closed and handles all urgent phone calls from close of business until midnight. If you need urgent medical advice after hours, call our office, leave a message, and the on-call physician will call you back within 20 minutes. If you have not heard back within 20 minutes, please call again.
From midnight to 6 a.m. experienced, trained pediatric advice nurses will respond to your calls. If necessary, they will contact the on-call physician.
If your child is having an emergency, you should always call 911.
As of October 2012, you can use the eClinicalWorks patient portal to request routine appointments, medication refills, and specialist referrals. Please allow 3 business days for us to fulfill your request(s). If you have an urgent matter, please call the office. To get more information about the portal or to create an account, go to https://mycw4.eclinicalweb.com/prim/jsp/login.jsp.
Hospital Privileges Our physicians have privileges at Holy Cross Hospital in Silver Spring. One of our doctors goes to Holy Cross every day of the week to see all newborns who will be patients at our practice as well as any of our patients who are admitted to the pediatric ward.
Severe Weather Conditions Please note that in case of snow or other severe weather conditions or other emergency, if local schools are opening late or closed, our office may open late or be closed as well. If you have an appointment on a severe weather day, please call ahead to make sure the office is open. If we open late, we will make every effort to accommodate your visit during the hours we are open, and we appreciate your patience and understanding about possibly having to wait an extra few minutes.
Office Locations Laurel Montpelier Professional Center 9811 Mallard Drive, Suite 109 Laurel, MD 20708 Phone: 301-776-8000 Fax: 301-776-8052 Get directions or Map this location
Bowie Maryland Science and Technology Park 17001 Science Drive, Suite 116 Bowie, MD 20715 Phone: 301-464-2300 Fax: 301-464-9604 Get directions or Map this location
Silver Spring Musgrove Medical Arts Center 2415 Musgrove Road, Suite 207 Silver Spring, MD 20904 Phone: 301-989-0085 Fax: 301-989-9063 Get directions or Map this location